Contact us

Questions before you install, help with a tricky catalog, or a feature request: we read and answer every message.

Live chat in the app

The fastest way to reach us. Open the Support page inside the app and start a chat.

Write to us any time. Our team is in Europe, so replies may land outside your working hours.

Step-by-step guides for naming files, matching options and troubleshooting.

Include these and we can usually answer in one reply:

Your store domain (your-store.myshopify.com)
The folder name and the matching type you used
Roughly when you ran the match
Two or three example file names with the SKU or barcode they should have matched

Craftshift
Letterhout, 1507 EG Zaandam, Netherlands